Privacy Policy

Welcome to NOWMI LAB (hereinafter referred to as this website). In order to allow you to use the services and information of this website with peace of mind, we hereby explain to you the privacy protection policy of this website to protect your rights and interests. Please read the following content carefully:

Our Commitment

We appreciate your trust in us. We are committed to protecting your privacy, taking all reasonable precautions, and complying with all applicable laws and regulations on the protection of personal data to protect the security and non-abuse of your personal data. The purpose of this privacy policy is to help you understand the types of personal data we collect, how we use and protect your personal data, and your rights and choices.

Categories of Personal Data We Collect

The categories of personal data we collect include, but are not limited to:

1. Your name, gender, telephone number, email address, residential address, shipping address or other contact information, your birthday month and day, your payment or credit card information, username and password, and any other personal information you voluntarily provide to us; and

2. The IP address, real-time location data, browser settings, browsing history, referring websites that referred you to our platform and other Internet recorded data of your computer, mobile phone or other electronic/communication device.

Collect your personal information

We may obtain personal data about you in different ways, for example:

1. When you shop with us online or in our physical stores;

2. When you participate in our activities or promotions;

3. When you apply for or use our membership card or participate in any of our membership or promotional programs;

4. When you register an account with us;

5. When you participate in any survey or marketing activities;

6. When you log in to our website, use our mobile application or visit any of our social media pages;

7. When you contact us in person, by phone, email or any social media platform to make enquiries or provide information;

8. Confirm your identity;

9. When you subscribe to our marketing or promotional materials.

You may choose not to provide us with the requested personal data, but if you choose not to provide it, we may not be able to provide you with our products, services or offers, or you may not be able to log in to our platform or use certain features. You have the right to request us to provide you with personal data about you and to correct, update or delete such data.

Purpose of collecting personal data

Your Personal Data may be used for one or more of the following purposes (“Purposes”):

1. Communicate with you;

2. Verify your identity and any accounts you have with us;

3. To administer any membership or other marketing, promotional offers or corporate activities in which we participate, including providing you with the benefits you have enjoyed;

4. Process your orders for products or services (e.g. retaining your shopping cart contents, making arrangements related to billing, payment, refunds and delivery);

5. Process and respond to your inquiries, suggestions or complaints;

6. Conduct customer opinion surveys or organize activities for customers;

7. Provide you with customer service;

8. Conducting analysis to help us better understand customer needs and improve the quality of our services and products;

9. Personalize the content of our shopping website/mobile application and social network/media platform to bring you a better customer experience;

10. Design specific promotional offers;

11. Conduct advertising campaigns, including targeted advertising;

12. Conduct direct marketing activities;

13. Fulfilling our obligation to keep records of our processing activities

14. To comply with laws, regulations or compliance requirements, to handle inquiries from law enforcement or regulatory agencies or to obtain legal opinions; and

15. Any other purpose directly related to any of the above.

We will only collect personal data that is necessary to achieve the specified purpose or is directly related to that purpose. If we intend to use personal data for other purposes not listed above, we will obtain your consent before using your personal data.

Direct Promotion

We will use your personal data for direct marketing, including promotions and advertising. We will not provide your personal data to third parties for direct marketing purposes. If you wish to opt out of receiving communications related to direct marketing activities, you may contact our customer service executives by referring to the methods listed in "Contact Us" below to indicate your choice or request us to change your choice.

For customers in Hong Kong, we will not use your personal data for direct marketing without your consent. We will use your personal data such as name, mobile phone number, email address and/or residential address to inform you of our latest products and/or market promotions. We will use your personal data as necessary to provide you with goods and services, and you consent to us processing your personal data in accordance with this Privacy Policy. If you agree that we use your personal data for advertising or direct marketing, we will continue to send you relevant information until you unsubscribe from receiving messages related to direct marketing activities.

Use of your personal data

We will process (including but not limited to collecting, storing, preserving, using, transferring and disclosing) the information you provide in accordance with relevant laws and regulations. We will ensure that your information is secure, accurate and updated, and will not store it longer than necessary.

Data collected by automated means

Cookies are data stored by your browser on your computer or other Internet-related devices when you browse the website. We use Cookies for different purposes:

1. Cookies that are necessary for operation. These cookies are necessary to allow you to browse our website and its contents, such as logging into the website or protected areas. These cookies cannot be turned off, otherwise the website will not function properly, but these cookies do not store any personal data.

2. Functional Cookies. These cookies are used to enhance your shopping experience. For example, they will remember the country you choose and the things you have purchased for your next visit. The information collected by these cookies is anonymous. They will not be used to track your browsing activities on other websites. You can choose whether to close them.

3. Targeting Cookies. Most of these cookies are provided by third parties. They can record the websites you have visited and track your browsing activity on other websites. Examples of cookies we use include Google Analytics and Adobe Analytics. The information they collect can be shared with other advertising networks for advertising purposes. Again, you can block these cookies.

If you continue without changing your settings, you agree to our use of these Cookies on our website. If you change your browser to block certain Cookies, you may not be able to access some of our websites, and our other services may not work properly.

Closed Circuit Television

We have installed CCTV in our store for security reasons. Data collected from the CCTV will only be used in accordance with the requirements of the Personal Data (Privacy) Ordinance and will not be retained longer than is necessary.

Rights of Data Subjects

You have the right to ask us for a copy of the personal data we hold about you or to correct any personal data we hold about you that is inaccurate or incomplete. If we refuse your request to access or correct your personal data, we will explain to you the reasons for the refusal.

Data Protection

In order to protect and prevent your personal data from accidental, illegal or unauthorized access, we will maintain appropriate measures to ensure the confidentiality and security of your personal data we collect and process.

Third-party websites

This Privacy Policy applies only to us and not to any other third parties (including websites operated by them). When clicking on links and/or advertising banners that connect you to third-party websites or websites of companies affiliated with us, you will be subject to their privacy policies. Although we support the protection of Internet privacy, we will not be responsible for any actions taken by third parties outside our network.

Modify Privacy Policy

We may modify this Privacy Policy from time to time and publish it on our website and mobile platform. You can review this Privacy Policy from time to time to ensure that you are aware of the latest version.

If you have any questions about this Privacy Policy or wish to exercise your rights to access and correct your personal information, please contact our Customer Service Representatives:

Tel: (852) 81045000

This Privacy Policy is available in English. In the event of any discrepancy between the English version and the Chinese version, the English version shall prevail.